Verisure UK Review & Complaints 2024

About the Author: As the CEO and founder of Alarms near London, I'm proud to say that our company has been a cornerstone in the realm of security and safety since its establishment in Kensington in 1970. With our operational bases in London, Essex, and Hertfordshire, we offer top-tier security services and are committed to 24/7 availability. Our team of expert alarm engineers is dedicated to ensuring your well-being, a promise fortified by our extensive experience spanning nearly five decades. - Graham Bell

Verisure Alarms Near London, a prominent provider of alarm and security systems, has built a reputation for protecting homes and businesses. However, a closer look at the Verisure UK complaints reveals a pattern of dissatisfaction.

This comprehensive analysis delves into the recurring complaints about Verisure’s services, focusing on installation issues, customer service, technical failures, sales tactics, and difficulties in service cancellation.

6 Major Complaints About Verisure in 2024;

Verisure Review 1 : Alarm System Installation Issues

Verisure UK has faced significant backlash regarding the installation of its systems. Customers like Shaima Ahmed reported critical failures, such as the alarm system not recording during break-ins, which severely undermines the reliability of Verisure’s installations​.These issues often lead to repeated visits from alarm technicians, causing inconvenience and frustration for the customers.

Faulty Verisure alarm installations, where initial setups are incorrect or incomplete, necessitate multiple service visits to rectify the problems. This further disrupts customers' peace of mind. For instance, the failure to record break-ins not only compromises the security but also leaves customers without crucial evidence for law enforcement.

This issue raises questions about the competence of Verisure’s alarm installation teams in London and their ability to ensure that systems are properly set up from the outset​ (Birdeye Experience Marketing platform)​.

Verisure Review 2 : Poor Customer Service

Customer service at Verisure has been a major point of contention. Many customers describe their frustration with long wait times, lack of follow-up, and unhelpful responses. For example, Greg faced an unresolved issue for over seven months when trying to discontinue Verisure's services.

Similarly, customers like Nimra and Owen Hardin reported that their calls went unanswered, and complaints were ignored, reflecting poorly on Verisure’s commitment to customer satisfaction​.

Long wait times are a common frustration & customers often find themselves waiting for extended periods before they can speak to a representative, which can be particularly stressful in urgent situations.

The lack of timely follow-up on issues further exacerbates the frustration, leaving customers feeling neglected. For instance, Danielle B not only struggled for nearly two months to get the Arlo camera app working for her partner, Verisure UK lied to her, reflecting poorly on Verisure's technical support capabilities​.

Verisure Review 3 : High-Pressure Sales and Deceptive Practices

Several customers have criticized Verisure’s high-pressure sales tactics and deceptive practices. Arnaud Moline noted undisclosed additional fees, while Natalie Richards experienced persistent sales visits despite showing no interest. These aggressive sales strategies create discomfort and foster a sense of mistrust among potential customers.

Aggressive sales tactics typically involve pushing customers to make quick decisions without fully understanding the terms and conditions. Hidden fees and unexpected charges further aggravate the situation, as customers feel misled and financially burdened by the Verisure alarm costs they were not initially aware. Cameron Landa, for instance, felt pressured to install the Verisure Alarm system immediately to avoid an installation fee, only to face issues that the company failed to address satisfactorily​.

Verisure Review 4 : Difficulty in Alarm System Cancellation

Cancelling alarm services with Verisure has proven to be a daunting task for many. Reviews from customers like Jose Dos Passos describe lengthy and frustrating cancellation processes, continuous charges despite termination requests, and property damage during system removal​ (Birdeye Experience Marketing platform)​. Others, such as Aziz Kara and Elizabeth Arnold, faced prolonged cancellation procedures, often with uncooperative customer support​.

The lengthy cancellation process often involves multiple steps and prolonged interactions with customer service, making it difficult for customers to terminate their contracts smoothly. Continuous charges even after cancellation requests add to the frustration, causing financial strain and distrust.

This has been a common issue reported by several customers who find themselves locked into alarm system contracts longer than they intended​.

Verisure Review 5 : Technical Failures and Unreliable Service

Technical issues are a recurring theme in Verisure reviews. Customers, reported significant system malfunctions, such as Verisure alarms not triggering during break-ins or failing to meet insurance requirements​​. These technical failures compromise the primary function of Verisure’s systems, leaving customers feeling unprotected.

Alarm malfunctions include failures to trigger during actual break-ins, false alarms, and issues with the system’s compliance with insurance standards. Such technical problems significantly undermine the reliability and effectiveness of Verisure’s security solutions​. The inability of the wired alarm system or wireless, to function correctly during critical moments raises serious concerns about the overall reliability of Verisure’s technology​​.

Verisure Review 6 : Customer Feedback and Company Response

While Verisure often responds to negative reviews with apologies and offers to resolve issues, the effectiveness of these responses is questionable. The lack of proactive security solutions and the repetitive nature of these replies have left many customers feeling dissatisfied. For instance, despite multiple complaints, some users still face unresolved issues, indicating a need for a more robust customer service strategy​.

Ineffective solutions and repetitive apologies do little to resolve the underlying issues. Customers seek concrete actions and resolutions rather than standard responses that fail to address their specific concerns. The need for a more responsive and effective customer service strategy is evident from the multitude of complaints​​.

Key takeaway:

The negative Verisure reviews highlight serious concerns about their alarm system installation process, customer service, sales tactics, and system reliability.

For Verisure UK to restore its reputation, it must address these issues directly, enhance its customer service, and ensure its security systems are both reliable and effective.

Transparency in sales and cancellation processes will also be crucial in rebuilding customer trust.

Improving the alarm installation process involves better training for alarm technicians and ensuring quality control during the setup of security systems. Enhancing customer service requires reducing wait times, ensuring prompt follow-up, and providing effective resolutions.

Reliable security systems and transparent business practices are essential for maintaining customer trust and satisfaction.

FAQs;

Why are Verisure customers dissatisfied with the installation process?

• Customers have reported critical failures in Verisure’s installations, such as improper setup and systems not recording during break-ins. These issues raise concerns about the competence of Verisure’s installation teams​ (Birdeye Experience Marketing platform)​.

What are the common complaints about Verisure’s customer service?

• Common complaints include long wait times, lack of follow-up, unreturned calls, and unhelpful responses. Many customers feel that Verisure’s support team does not adequately address their concerns​ (Birdeye Experience Marketing platform)​.

How does Verisure’s sales approach affect customer trust?

• Verisure’s high-pressure sales tactics and undisclosed fees have left many customers feeling misled and pressured into decisions, fostering a sense of mistrust​ (Birdeye Experience Marketing platform)​.

What makes cancelling Verisure’s services difficult?

• Customers face lengthy and frustrating cancellation processes, with continuous charges even after termination requests. Uncooperative customer support further complicates the process​ (Birdeye Experience Marketing platform)​.

What technical failures have been reported in Verisure reviews?

• Technical failures include alarm malfunctions, such as alarms not triggering during break-ins and systems failing to meet insurance requirements, compromising the security provided by Verisure​ (Birdeye Experience Marketing platform)​.

How can Verisure improve its customer service?

• Verisure can improve its customer service by reducing wait times, ensuring prompt follow-up on issues, providing effective solutions, and enhancing communication with customers​ (Birdeye Experience Marketing platform)​.